Welixa

At Welixa, we value your trust and take your privacy seriously. This Privacy Policy explains how we collect, use, protect, and share your information when you interact with our website, app, and services.

Your privacy is our priority. Welixa is designed with confidentiality and data protection in mind. Your information is never sold and is handled in accordance with applicable data protection laws.

Important: Welixa is a general health companion. It does not replace a consultation with a qualified healthcare professional. Always seek professional medical advice for health-related decisions.

Last updated: February 2026
Owner & Operator: Thirty Trees LLC
Contact: contact@thirtytreesllc.com

WELIXA PRIVACY POLICY

Last updated: March 2026

Welixa ("Welixa", "we", "our", or "us") respects your privacy and is committed to protecting the information you share when using the Welixa mobile application and the website welixa.com.

This Privacy Policy explains what information we collect, how we collect it, how we use it, and under what circumstances it may be shared.

By using the Welixa application or the Welixa website, you agree to the practices described in this Privacy Policy.

1. INFORMATION WE COLLECT

Welixa may collect the following categories of information when you use the application.

Information You Provide Voluntarily

Users may voluntarily submit information while interacting with the application, including:

- lifestyle information
- wellness concerns
- general wellness questions submitted to the AI assistant
- personal notes entered by the user
- optional profile information if the user chooses to provide it

This information is entered at the sole discretion of the user.

Welixa does not require users to submit medical records, diagnostic documents, or clinical data.

Automatically Collected Information

When the application is used, certain technical information may be collected automatically, including:

- device type
- operating system version
- application version
- crash reports and diagnostics
- anonymous usage statistics

This information is used exclusively to maintain the reliability, performance, and security of the service.

2. HOW INFORMATION IS COLLECTED

Welixa collects information through the following methods:

- information voluntarily entered by the user in the application
- automated technical diagnostics generated by the device
- optional information submitted through the website

Welixa does not collect personal information from external data brokers.

3. HOW WE USE INFORMATION

Information collected may be used for the following purposes:

- generating personalized wellness insights
- responding to user questions submitted to the AI assistant
- improving the functionality and reliability of the application
- maintaining the security and integrity of the service
- responding to support requests submitted by users

Welixa does not sell personal information.

Welixa does not use user data for advertising or tracking purposes.

4. AI DATA PROCESSING

Welixa provides informational wellness insights using artificial intelligence technology. We are using Grok.

When users voluntarily submit information such as lifestyle information, wellness concerns, or general wellness questions, that information may be securely transmitted to a third-party artificial intelligence processing service in order to generate the response requested by the user.

Only the information entered by the user in the application is transmitted for processing.

This information is used solely to generate the response requested by the user.

Third-party AI service providers used by Welixa are not permitted to use submitted information for advertising, marketing, or profiling purposes.

5. THIRD-PARTY SERVICE PROVIDERS

Welixa may rely on trusted third-party providers to operate and maintain the application.

These providers may include:

- artificial intelligence processing services
- secure cloud infrastructure providers
- hosting and technical infrastructure providers
- analytics services used to improve system stability

These providers process information only on behalf of Welixa and are required to maintain security and privacy protections comparable to those required under applicable privacy laws.

5.1. Location Data
When using the feature to find nearby health professionals, the app may access your precise location via device services (e.g., Google Maps) to provide relevant results. This data is used solely for App Functionality and not shared beyond necessary service providers.

6. USER CONSENT

When users submit information to the AI assistant, the application informs them that their input may be processed by an external artificial intelligence service in order to generate a response.

Users must confirm their request before the information is transmitted for processing.

Users remain free to cancel or decline the request.

7. DATA SECURITY

Welixa implements reasonable technical and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

Security measures may include:

- encrypted data transmission
- secure server infrastructure
- access control systems
- system monitoring designed to detect unauthorized activity

While we strive to protect user information, no electronic system can guarantee absolute security.

8. DATA RETENTION

Welixa retains user information only for as long as necessary to provide the services of the application and maintain system functionality.

Users may request deletion of their data at any time.

9. USER RIGHTS

Depending on applicable privacy laws, users may have the right to:

- request access to their personal information
- request correction of inaccurate information
- request deletion of personal data
- withdraw consent for certain types of processing

Requests may be submitted using the contact information provided below.

10. CHILDREN'S PROTECTION AND PRIVACY

Welixa is not intended for children under the age of 13.

Welixa does not knowingly collect personal information from children.

If we become aware that personal information from a child has been collected, it will be deleted promptly.

11. EXTERNAL LINKS

The application or website may contain links to third-party websites.

Welixa is not responsible for the privacy practices of those external websites.

Users are encouraged to review the privacy policies of any third-party sites they visit.

12. COOKIES

The Welixa website may use cookies or similar technologies to improve the user experience and analyze website traffic.

Users may configure their browser settings to refuse cookies.

Some features of the website may not function properly if cookies are disabled.

13. CHANGES TO THIS PRIVACY POLICY

Welixa may update this Privacy Policy from time to time.

When updates are made, the revised version will be posted on this page with the updated revision date.

Users are encouraged to review this Privacy Policy periodically.

14. CONTACT

If you have questions regarding this Privacy Policy, you may contact us at:

contact@thirtytreesllc.com
https://welixa.com/contact-us/

15. MEDICAL DISCLAIMER

Welixa provides informational wellness insights intended for general well-being and information purposes only.
The application does not provide medical advice, medical diagnosis, or medical treatment.
Information generated within the application, including responses produced by artificial intelligence technology, is intended solely for informational and educational purposes.
Welixa should not be used as a substitute for professional medical advice, diagnosis, or treatment from a qualified healthcare professional.
Users should always consult a licensed physician or other qualified healthcare provider regarding any health-related concern.
If you believe you may have a medical emergency, contact a healthcare professional or emergency services immediately.
By using the Welixa application, you acknowledge that the information provided through the service is not medical advice.

Contact: contact@thirtytreesllc.com